Terms and Conditions

We welcome you to Wanderfalk Lodge. Your stay at our chalet is subject to the terms and conditions set out on this page.

TERMS AND CONDITIONS

Welcome to the Wanderfalk Lodge!

This agreement will be entered into once your deposit has been received.

Wanderfalk Lodge will confirm the booking by issuing you a confirmation via email.

These Terms and Conditions (T&C) will apply to all bookings of the Wanderfalk Lodge. Deviation from the Terms and Conditions (T&C) is possible only in special cases provided the Wanderfalk Lodge agrees to deviate from these T&C. Any deviation will be confirmed by e-mail by the Wanderfalk Lodge.

Reference to “the Owner”, “us”, “our”, or “we” means Wanderfalk Lodge. Reference to “the Guest” or “you” means the person or persons accepted by the Owner as authorised to occupy the Wanderfalk Lodge for the period specified in the booking and shall, where the context permits or requires, include all persons named on the Booking Form.

The Guest is responsible for compliance with the Lodge Rules which are provided with the reservation confirmation email.

1. Booking and Payment

1.1 If you make a reservation, you will be charged a refundable deposit of €750 and we request an upfront payment of 20% of the rental costs.  The refundable deposit and upfront payment should be paid within 5 days of receipt of the invoice. The booking is confirmed by email once we receive the total amount.

1.2 Wanderfalk Lodge will send the Total Rental invoice by email – this includes the Rent, Cleaning fees and Tourist Tax. We request a 20% upfront payment of the Total Rental costs within 5 days of receipt of the invoice. The remaining amount is payable no later than 12 weeks before the arrival date. The due date is shown on the invoice. When the reservation is made less that 12 weeks before the arrival date, the deposit and total rental price (rent, cleaning fees and city tax) should be paid at the time of the booking.

1.3 If the booking payment is not received at the due date given on the invoice, we reserve the right to treat the booking as cancelled as set out in ‘Cancellation by Guest’ section (Clause 3) below.

For the deposit refund, see Clause 2

2. Deposit and Damage

2.1 Guests are charged with a refundable deposit of €750 when reserving. The deposit serves as a guarantee to cover damage and / or costs that Wanderfalk Lodge can suffer in the event of non-compliance with the obligations of the Guest and those accompanying the Guest (see Clause 5)

2.2 If any costs are incurred for damage and/or to return the property to an acceptable standard and/or excessive energy and water consumption, these costs will be deducted from the deposit. In case these costs are more than the security deposit, the Wanderfalk Lodge has the right to hold the Guest liable for the additional costs.

2.3 The deposit of €750 will be refunded 7 (seven) days after the rental period and after settlement of claims (damage to inventory / accommodation and/or additional cleaning and/or excessive energy and water consumption).

2.4 In case any damage caused is not compensated completely directly after the stay, the Wanderfalk Lodge maintains the right to hold the Guest liable for the compensation thereof. All related costs will be the responsibility of the Guest.

Please note, the deposit will be refunded to the same bank account used for the payment

3. Cancellation by Guest

3.1 A cancellation request should be sent to us by e-mail to hello@wanderfalklodge.com. Cancellation confirmation will be sent within 7 (seven) days of receiving the cancellation request.

3.2 Our cancellation refund policy is as stated below:

  • Till 10 weeks before arrival – 50% of the Total Rental Price will be refunded
  • 4-10 weeks before arrival – 30% of the Total Rental Price will be refunded;
  • 2-4 weeks before arrival – 10% of the Total Rental Price will be refunded;
  • Less than 2 weeks before arrival – no refund

3.3 In the event where the Deposit has been paid and the booking has been confirmed by us but the Total Rental Invoice was not paid on time, Wanderfalk Lodge will cancel your reservation and your deposit will not be refunded.

We strongly recommend that our guests take out cancellation insurance should they be in any doubt as to their ability to fulfill a booking commitment.

4. Change Request

4.1 Changes to a reservation can be made until 6 weeks before arrival and the below-mentioned conditions apply:

  • Change request needs to be sent by email to hello@wanderfalklodge.com.
  • Wanderfalk Lodge will accept the change request only if there is availability for the requested dates and it is in the same year and season as the original request.
  • If the Total Rental Price is higher for the new requested dates, Wanderfalk Lodge will send an invoice for the price difference by email. The change request will be processed only after the payment is received.
  • If the Total Rental Price is lower for the new requested dates, Wanderfalk Lodge will not refund the difference in Total Rental Price. 

4.2 In case changes to the original reservation cannot be made and the Guest wishes to cancel the reservation then cancellation policy applies. Please refer to Clause 3 above.

5. Guest Liability and Obligations

5.1 During the stay in the Wanderfalklodge, the Guest is responsible for the Lodge, the furniture and everything related to the property. Potential damage of the Lodge, the furniture and everything related to the property caused by the Guest or any other users who have been allowed entrance to the Lodge by the Guest, will be compensated by the Guest.

We recommend that our guests have a damage and liability insurance (including coverage for fire and water damage).

5.2 Damage should be reported to the Property Manager on the day of arrival. Any damage not reported on the day of arrival will be the responsibility of the Guest.

5.3 Electricity and water is included in the rental price. But excessive energy and water consumption will be charged.

5.4 Compliance with the Lodge rules (provided by email) is mandatory

5.5 The property and surrounding gardens are to be kept and left behind in a clean and tidy state (as per the lodge rules), returning all furniture to the place in which it was found on entry. Do not move any furniture that can cause damage to the furniture and/or flooring.

5.6 The Guest will be liable for extra cleaning charges, if the lodge is left in an excessive untidy and dirty state.

5.7 The Property can only be shared with members of the party shown on the booking form.

5.8 The total number of people stipulated on the booking form cannot be exceeded

5.9  The property may be used for personal and domestic purposes only.

5.10 It is not allowed to depart with or remove any possessions, furniture or effects on or of the Property.

5.11  It is not allowed to do anything to make void or voidable any policy of insurance.

5.12 It is not allowed to cause a nuisance or disturbance to any neighbours

5.13 The property is non-smoking

5.14 Pets are not allowed at Wanderfalk Lodge

5.15 The Owner or their Property Manager or contractors are allowed reasonable access at all times.

In the event that any of these Terms and Conditions are breached, the Owner or their Property Manager may forthwith re-enter the Property and terminate the occupation and/or pass to the Guest any additional charges and claim damages for all losses.

Any booking obtained under false pretence will be subject to forfeiture of advance payment, deposit and/or total rental price, and the party will not be permitted to check in.

6. Liability of Wanderfalk Lodge

6.1 The Owner does not accept any liability for loss, theft or damage of any kind, suffered by the Guest or the Guest belongings.

6.2 Wanderfalk Lodge is not responsible for damages caused by natural disasters, terrorist attacks, strikes and other situations which are outside the control of the Wanderfalk Lodge.

6.3 The use of all facilities is at the Guest’s own risk and responsibility.

6.4 Wanderfalk Lodge is not liable for failures in the provision of services or defects in services provided by third parties.

6.5 WIFI

We provide a free & fast Wi-Fi Internet connection at the Wanderfalk Lodge.The speed is however “as-is” and cannot be guaranteed, as the Wanderfalk Lodge is dependent on its provider. We shall not be liable for any failure or unavailability of the Wi-Fi Internet signal or connection.

If the Guests use our free Wi-Fi internet connection, they are solely responsible for complying with all relevant laws and ensuring that no computer or software virus, inappropriate or illegal material, is accessed or downloaded, and we shall be fully indemnified by any Guest using our Wi-Fi internet service against any computer or software virus downloaded which causes damage to our software, systems or hardware, and against any other consequences of them accessing or downloading inappropriate or illegal material. It is the sole responsibility of each Guest to ensure that any parental locks or other restrictions are in place, and we cannot accept any responsibility for any inappropriate access or use of the Internet by children or others.

6.6 Sauna & Fireplace

Guests are welcome to use the sauna and fireplace but do so entirely at their own risk and that by accepting these Terms and Conditions, agree that the Wanderfalk Lodge owners and their staff are not liable for any injury or loss of life suffered by the Guest resulting from any and all sauna and fireplace accidents or incidents.

The Guest also agrees that children must be supervised at all times.

For young children, pregnant women, persons under the influence of alcohol and persons with heart issues the use of sauna is not advisable.

7. Non Availability of Wanderfalk Lodge

7.1 In the event of an unforeseen circumstance and if Wanderfalk Lodge needs to cancel the reservation, we will inform the Guest as soon as possible. If possible, Wanderfalk Lodge will suggest an alternative option.

7.2 If the alternative option is not available or not acceptable to the Guest, Wanderfalk Lodge will give the Guest a full refund of the money that has been paid already. The Guest has no other rights than the money paid already to Wanderfalk Lodge.

8.  Works

8.1 From time to time it may be necessary to undertake repair, maintenance, or similar work either at or inside the Property, and we reserve the right to undertake any such work at any time without making or paying any compensation, refund or similar payment to the Guest or any member of his/her party.

8.2 Similarly, we cannot accept any responsibility for any construction, maintenance or repair work by any neighbouring or other property, nor for road works or utility works. No compensation, refund or other payments shall be made in respect of any such works.

9.  Website information

9.1 The photographs and images on our website may not reflect the actual or current furniture, decoration, room layouts or fixtures and fittings; and we reserve the right to change furniture, decorations, room layouts and fixtures and fittings at any time.

9.2 We reserve the right to amend prices quoted due to errors or omissions or changes beyond our control.

9.3 Not all mentioned facilities and activities in the region are open/available through the year. Wanderfalk Lodge is not responsible for this.

10. Complaints

If you have any cause for dissatisfaction you must contact the property manager immediately (within 24 hrs). If the complaint is not satisfactorily resolved by the manager within 24 hours of reporting it, you need to contact us within 48 hours. We will then assist you further.

We regret we cannot consider any complaints where we have not been given an opportunity to investigate the complaint and endeavoured to put matters right during the rental period; or any complaints made on or after departure.

11.  Governing Law and Jurisdiction

These Terms and Conditions create a binding Agreement between you (the Guest) and us (the Owner), and are governed by and shall be construed in accordance with Austrian law. This Agreement is subject to the exclusive jurisdiction of the Austrian courts.